What Questions Should You Ask In Your Training Feedback Form?
Training feedback forms are important to include at the end of a course because you get twice as much value out of the same amount of work: when you are administering training, tacking on a few extra questions isn’t hard and it can provide a lot of value. Once you get answers to your questions, you can use that to improve the next iteration of the training, and then you keep training, editing, adjusting, and repeating.
Why Training & Course Feedback Is Important To Get
Receiving feedback from the individuals taking your course is valuable for a number of reasons; but primarily because it can alert you to the easily fixable areas of training that were confusing, poorly explained or boring. Targeting these “weakest link” areas and fixing them will go a long way toward creating a training program that is efficient and enjoyable for the student.
Beyond this, student feedback can help you evaluate if the training is achieving its goals. You can ask a student to say if they feel prepared now that they have taken the online training; you can ask them what they feel least well educated on, and you can inquire as to what they think could be improved upon. Their responses here can guide the next iteration of training and offer insights that might be missed otherwise.
The Best Way To Get Training Feedback
The best way to get feedback is to include the survey in the actual training itself. Students who are sent an email, quiz or survey even a day after they take the training are much less likely to take the extra time out of their day to participate; but if they view the taking of the survey as simply a continuation of the training, it won’t get skipped over.
This is easiest to do if you are using an LMS like Academy of Mine for your training; adding on an extra section and gathering the data is quite easy. However you do it though, make sure you can get the information you want quickly and in a way that is as least disruptive as possible.
Feedback is best received in a way that can be qualitatively measured in a quick way. Getting a hundred separate essay responses to the question: “can this training be improved” is great, but it will take quite a long time to comb over. Instead rely on standardized feedback forms that can be quickly evaluated by a program or data analyst for a quick answer when it is needed. Having a “comments” section is always valuable, but the bulk of the collected data should be in multiple choice, or some other format that is easy to analyze.
Example Feedback Form Questions
When you are asking questions of your trainees, you want to harvest a variety of data. Here are a few examples of the types of questions you want to ask. Some of these will be phrased in an open-ended way, but remember you want to try and design the possible responses for a multiple choice format.
Example Questions About The Structure of the Training
- What did you expect to learn about before you started this training?
- Was the training too long or too short?
- Which section or question was hardest for you?
- What section or question did you think was irrelevant?
- What would you change about this training?
- Which section had the best layout? The worst?
- If you had to cut one part of this training, what section would you remove? Why?
- If you had to add another section to the training, where would you add it? Why?
- How do you feel now that the training is over?
- Did the training process take too long, or was it too fast?
- Would you prefer to do this training in person or online next time?
- How can we improve this for the next student?
Example Questions About The Content Of The Training
- If you could cut one part of this training out, what would it be? Why?
- What section do you wish had been covered in more detail?
- What section do you wish had been covered less, or not at all?
- Did you feel confused by any section? Which one?
- Did you like any section more than the others? Which one was it?
- Are you excited to take this type of training in general?
- Did this training teach you something new?
- If you had to teach someone else what you just learned, would you do it in person or virtually? Why?
- What would you change about this training to make it more fun?
- What would you add to this training to make it easier for the next student?
- Do you have any complaints about a certain section?
- If you had to rearrange the sections in this training, what would you put first?
- Did you prefer being taught by the video lessons, or by reading the text?
- Did you find the images more engaging, or the videos?
- Which would you add more of if you were designing this training, videos, audio, text or pictures?
Training feedback forms are a great way to get extra data that can fuel constructive change; and including them as a normal part of a training is a great way to get the needed detail.