Feedback forms are important to include at the end of your training courses to see what employees did and didn’t enjoy. Regularly getting feedback from users enrolled in your training programs – whether it’s from employees, customers, or partners – gives you insights into how to improve your training. Be careful, most training feedback forms are generic, and the last thing you want to do when asking somebody for feedback on training is to bore them.
Don’t worry though, because we’re about to show how to create an effective training feedback form, starting with what questions to ask!
The Importance of getting Training Feedback
Receiving feedback from the individuals you are training is valuable for many reasons; primarily because it can alert you to areas in training that were confusing, poorly explained, and can be improved. Moreover, updating areas in training with better content can provide your future users enrolled in training with a positive experience.
Another benefit to receiving training feedback is that you can evaluate your training to see if it’s achieving its goals. For example, if you’re offering Continuing Education to the medical sector — are the majority of users enrolled in training passing their tests and quizzes? For those who aren’t passing, is it your fault for making the assessments too hard? Or, is it the user’s fault for not preparing for a test? Training feedback can help your company improve a course, regardless of the sector training is designed for.
Here’s another quick example: let’s say that you’re offering professional development to real estate or insurance agents, more specifically, sales training. You can ask agents after taking a course or attending an in-person training if they feel more confident selling property/insurance plans.
The Best Way to Ask For Training Feedback
The best way to get training feedback is to ask for it in a survey directly inside of your eLearning platform after users complete a course. Equally important, you want to ask for feedback immediately after training is complete. Students who are sent a training feedback form a week after they finish a course are less likely to participate than if they were given the survey immediately after completing training (ideally inside of the course).
Asking for training feedback is a breeze if you’re managing training using Academy of Mine (AOM). Our company gives you a customizable Learning Management System; an LMS is a software platform designed for creating and managing eLearning in different industries. In addition to asking for feedback immediately after training is done, you want to make providing feedback convenient for students. That’s why we recommend attaching a short survey to the end of your course before learners even leave your platform.
Another benefit to asking for training feedback with AOM is that admins can review the students’ answers inside of the platform or offline. Equally important, if a large number of students are saying the same thing in the feedback form, this is a clear indication that it’s your training, not just one student’s problem. We recommend using mostly multiple-choice questions, and a few short-answer questions in your training feedback form, so that it’s convenient for students to complete.
Creating Questions for your Training Feedback Form
To get the best training feedback, ask your trainees a variety of questions about their experience — regardless if they attended a webinar or took a training course. The same principle applies to in-person training, except some of the feedback questions may be different, and you have to option to give customers a physical form.
Here are a few examples of the types of questions to ask in your training feedback form:
6 example questions about the structure of training
- Was the training too short/long? Was there a specific part that could be adjusted?
- Were there any sections in this course that could be improved?
- Would you delete any parts of this course? Why?
- Would you add any sections to this course? Why?
- If you could go back in time, would you prefer to do this training in person or online?
- Was there any part of this course that confused you? Maybe the order something was presented to you?
7 example questions about the quality of training
- On a scale of 1-10, how much did you learn from this course? What did you learn?
- Did any of the course sections confuse you? Why?
- What section did you feel was the most helpful to you?
- Do you feel more confident after completing the training?
- If you could, what would you change about this training to improve it?
- Would you recommend this course to others? If you know someone right now, what are their name and contact info?
- Do you have any complaints about the course?
Now that you’re ready to ask for training feedback
Training feedback forms are a great way to get real-time feedback on a course, webinar, or in-person training event that you’re managing. Even more, including short surveys and feedback forms inside of your programs will ensure that participants actually complete them!