Your company’s brand is both tangible and intangible. It includes such concrete things as your logo, website, marketing efforts, the products you offer and (whether sent physically or electronically) the packaging they arrive in when delivered to your customers. However, the perception of your company’s brand also extends to such impalpable (and hard to measure) things as the quality of your customer support, your day-to-day interaction with customers and even your tone in an email.
In other words, the collective experience of your company by those people external to it is the definition of your company’s brand.
When looking to strengthen company branding, it is important to note that the more tangible aspects of your company’s brand are low hanging fruit that can be more easily optimized in the short term, whereas the intangible aspects that contribute to company branding can be more challenging to improve and often take longer to see results from.
Let’s take a look at what we can do for both aspects that contribute to the perception of your company’s brand.
Tangible aspects of company branding
For those in the eLearning industry, it goes without saying that you rely on the functionality of your learning management system as the foundation of your business and a key component of your company’s brand.
We’re frequently asked by prospective clients: How can an LMS be customized to follow company branding?
Branding your company’s LMS can be done a number of different ways:
- Position your company logo strategically within the platform.
- Use your company font(s) and brand color(s) consistently throughout your platform.
- Use imagery and written copy effectively where it has the most bang-for-your-buck and reinforces what your company represents.
Also ask yourself, exactly where on the interwebs is your LMS hosted?
Namely, how are students accessing your platform and what is the quality of their user experience? Although this isn’t branding per se, it does directly affect the perception of your company and the impact of your branding. Namely, how are students accessing your platform and what is the quality of their user experience?
- If students access your platform on a site hosted externally to your company’s domain, you can use your company’s logo and brand colors on both the login page to the platform, within the platform itself and also within course content (videos, PDFs, PPTs). This can go a long way toward communicating your company’s brand and help to counteract your LMS being located on an external site.
- The ideal LMS solution is a 100% white labeled platform that lives on your company domain and works to strengthen your professional brand. If you LMS is embedded seamlessly within your company site (or on a subdomain of your site) you’re already halfway your to LMS being effectively branded.
Choose a [quality UX] LMS wisely:
- Note that the overall quality of the LMS software you’re using also has an direct impact on your company’s brand. Is the software intuitive and easy for students to use, or is it clunky and hard to navigate? The usability of the LMS’ student interface as well as students’ overall user experience accessing the platform will have a direct (albeit subconscious) impact on company branding and how your customers perceive you.
Does your LMS vendor partner understand the importance of company branding and your marketing efforts?
- Ideally, the vendor that hosts your LMS platform should also provide in-built solutions to aid in branding your platform and support your marketing efforts.
- Or if these tools are unavailable, your platform should be able to interface seamlessly with external solutions that let you accomplish this.
Intangible aspects of company branding
As a general rule of thumb that can be applied to any industry, the better the user experience a customer has with a company (or platform) the more likely they are to return and bring their repeat business (read: money) as well as recommend the service or product to other prospective customers (word of mouth referral is the best advertising, after all). And of course, strengthen their perception of your company’s brand.
The importance of your customers having a high quality user experience (and how that affects your ROI and ultimately your long term brand) is no different whether applying it to real-life interactions with clients and company personnel or a customer’s experience while [using] your LMS.
However, as a business owner with a product you are selling (your online courses) that are taken (experienced) via your LMS, keep in mind that it is still important to remember that your students’ user experience is more than just your LMS and its UX design and extends into areas that are not as easily measured but that still contribute to your company’s brand.
Your student’s overall user experience can be broken out into two parts:
- Student’s user experience while interacting with you. Are you available to your students? Is contact with your easily accessible or are you challenging to get a hold of? Be sure to remember that your brand and company always extends to you, and that your communication style and availability always has a direct impact on your customers’ user experience.
- Student’s user experience with your platform vendor (if your vendor offers that level of student support). If your platform provider offers direct to support to students keep in mind that your vendor’s quality of customer service also impacts students’ user experience, especially since we only reach out to support after something is wrong and likely are already frustrated.
When assessing the state of your company’s brand, we recommend keeping the big picture in mind and remembering that branding is more than just your students’ user experience, your platform and logo.
Have questions about anything you read here? Want to learn more about company branding in the eLearning space?
If you would like to know more about the eLearning solutions Academy Of Mine offers and how we can help you succeed, please send us a message via our Contact Page or email us at firstname.lastname@example.org.