In life there’s no such thing as surefire bet, but eLearning is a close enough thing when it comes to customer service training. 1. eLearning provides a consistent customer service foundation for all staff members eLearning based customer service training...
Using instructional videos in eLearning is a great way to maximize the advantages online and digital content offers to educators. Most eLearning companies like Skillshare, Udemy, and Masterclass, as well as online college courses lean heavily on video, supplementing...
Distance Learning refers to the act of learning or being taught in a way that is considered nontraditional; specifically in that the teaching and learning are done asynchronously in different times and locations than would be typical, for example teaching and learning...
At the end of a semester, series or lesson, it’s common practice to give the learners the opportunity to evaluate the quality of what they’ve just been taught. This is a class evaluation: a chance for the tables to turn, for the student to grade the teacher. But class...
The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. That’s according to Gartner VP Tiffani Bova, a titan of business analysis. It’s not just business data...
Training videos are often the standard form of content in eLearning, but they are not all created equal. There is a massive difference between a four hour snooze fest that a student has simply to get through before being able to start work, and an effective and...
